Conversation Designer - Reality Labs・December 2021 - Present
Meta, Burlingame, CA

Designing conversational experiences in virtual and mixed reality, with a focus on fostering human connection and accessibility for all.

User Experience Consultant・June 2019 - December 2021
Self-employed, San Carlos, CA

User experience designer and researcher with over 15 years of professional experience, ranging from enterprise IT software development to consumer product design. Balanced full-time parenting with volunteer work for the California Writers Club SF Peninsula branch. Provided individual coaching for people looking to transition into UX careers.

Voice User Experience Designer - Alexa・April 2018 - June 2019
Amazon, Sunnyvale, CA

Designed voice-forward user interfaces on consumer devices for household features such as Reminders, Timers, Calendars, and Cooking with Alexa.

Collaborated with product and engineering stakeholders on growth experiments to improve onboarding experiences for new users and increase engagement.

Principal User Experience Designer・August 2014 - April 2018
PagerDuty, San Francisco, CA

Led user experience research and design for SaaS offerings across web and mobile platforms. Worked to elevate PagerDuty from an IT alerting tool to an incident management system capable of supporting user workflows throughout the entire IT incident lifecycle.

Shipped features to rapidly mobilize a cross-functional incident response team, engage business stakeholders, create and share postmortem reports, and automate their incident response.

Grew the UX team from one to nine designers plus a UX Director. Reviewed resumés and portfolios, defined core competencies and interview rubrics, evaluated candidates, created onboarding plans, and mentored new hires.

Senior User Experience Designer・June 2011 - August 2014
VMware, Palo Alto, CA

Designed interactions within and across enterprise web applications to foster a holistically satisfying user experience. Conducted user research, generated UI concepts through iterative prototyping, validated concepts at various levels of fidelity with stakeholders, and advocated for the user throughout the product development cycle.

Created and reviewed content for the new UX design standards for vSphere Web Client.

Led an inquiry into the low adoption rate of a new feature of the vSphere Web Client and revealed unmet user needs. Proposed a unified model and management interface that became the reference design across the vCloud Suite.

Senior Software Engineer・September 2008 - May 2009
Barclays Capital, New York, NY

Migrated short-term credit trading desk to a new trading platform in an extremely compressed timeframe while businesses were merging between Lehman Brothers and Barclays Capital.

Senior Software Engineer・July 2003 - September 2008
Lehman Brothers, New York, NY

Assisted in the planning and project management of a large-scale project to build a new trading platform, gathering core business requirements and specifications and providing insight and leadership in all major design and architecture decisions.